Frequently Asked Questions
Everything you need to know about ordering, shipping, and caring for your MARSOLTA sandals. Still have questions? Reach us at hello@marsolta.com.
Shipping
We currently ship within the United States. International shipping is available on a limited basis. Please contact us for details.
International shipping is available on a limited basis. Orders are shipped delivered duties paid (DDP), and we're working toward more convenient and economical options in the future.
Please note: all international orders are final sale and are not eligible for return or exchange, with the exception of orders placed from the European Union. EU customers have the right to withdraw from their purchase within 14 days of delivery — see the EU Right of Withdrawal section below for details.
To place an international order, please contact us directly.
If you're ordering from outside the U.S., please reach out to us at hello@marsolta.com before placing your order. You'll also need to remove the Checkout+ option from your cart to complete the purchase.
U.S. orders are delivered within 5–8 business days once shipped. You'll receive a tracking number as soon as your package is on its way.
International orders are shipped via FedEx Express. Delivery times vary by destination, but most orders arrive within 5–9 business days.
Subscribers receive complimentary shipping on their first U.S. order. Sign up for our newsletter to take advantage of this offer.
International shipping rates include duties and taxes. For more details, please contact us.
Returns & Exchanges
We want you to love what you wear. Full details can be found on our Returns & Exchanges page.
Fit & Sizing
Our sandals are designed on an anatomical last for a more comfortable fit. Find detailed sizing information including measurements in our Size Guide. If you have any questions about sizing, please reach out to us at hello@marsolta.com.
Materials & Care
Both the Tavira and Fisherman sandals are crafted from top-grain leather, sourced from LWG-certified tanneries. All sandals are handcrafted in Portugal.
Natural leather is a permeable material, so avoid prolonged exposure to water and keep your footwear away from direct heat sources, which can dry out the leather and alter its color.
To keep your footwear looking its best, apply a leather conditioner regularly. Conditioning helps nourish the leather, restore its natural finish, prevent drying and cracking, and remove light surface dirt. It can also improve water resistance.
Applying conditioner before first wear can also help soften the leather and support the natural break-in process.
EU Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 14 days of receiving it, without providing any reason.
To exercise your right of withdrawal, click here.
Under Article 14(1) of Directive 2011/83/EU, you are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal, and the label cost will be deducted from your refund.
We will issue your refund within 14 days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof of shipment.
This right applies to all eligible items, with certain exceptions including personalized items and sealed goods that cannot be returned for hygiene reasons once opened, as set forth in Article 16 of Directive 2011/83/EU.
Contact
Email us at hello@marsolta.com. We'll get back to you as soon as possible.