Frequently Asked Questions
Everything you need to know about ordering, shipping, and caring for your MARSOLTA sandals. Still have questions? Reach us at hello@marsolta.com.
Pre-Orders
Pre-orders are expected to ship the week of June 15, 2026. You'll receive a shipping confirmation with tracking as soon as your order is on its way.
All orders are charged at the time of checkout.
Yes, you can cancel your order for a full refund before it ships. Once it ships, you must go through the regular return process. Reach out to hello@marsolta.com to cancel your order.
Shipping
We currently ship within the United States. International shipping is available on a limited basis. Please contact us for details.
International shipping is available on a limited basis. Orders are shipped delivered duties paid (DDP), and we're working toward more convenient and economical options in the future.
Please note: all international orders are final sale and are not eligible for return or exchange. To place an international order, please contact us directly.
If you're ordering from outside the U.S., please reach out to us at hello@marsolta.com before placing your order. You'll also need to remove the Checkout+ option from your cart to complete the purchase.
U.S. orders are delivered within 5-8 business days once shipped. You'll receive a tracking number as soon as your package is on its way.
International orders are shipped via FedEx Express. Delivery times vary by destination, but most orders arrive within 5-9 business days.
Subscribers receive complimentary shipping on their first U.S. order. Sign up for our newsletter to take advantage of this offer.
International shipping rates include duties and taxes. For more details, please contact us.
Returns & Exchanges
We want you to love what you wear. Full details can be found on our Returns & Exchanges page.
Fit & Sizing
Our sandals are designed on an anatomical last for a more comfortable fit. Find detailed sizing information including measurements in our Size Guide. If you have any questions about sizing, please reach out to us at hello@marsolta.com.
Materials & Care
Both the Tavira and Fisherman sandals are crafted from top-grain leather, sourced from LWG-certified tanneries. All sandals are handcrafted in Portugal.
Natural leather is a permeable material, so avoid prolonged exposure to water and keep your footwear away from direct heat sources, which can dry out the leather and alter its color.
To keep your footwear looking its best, apply a leather conditioner regularly. Conditioning helps nourish the leather, restore its natural finish, prevent drying and cracking, and remove light surface dirt. It can also improve water resistance.
Applying conditioner before first wear can also help soften the leather and support the natural break-in process.
Contact
Email us at hello@marsolta.com. We'll get back to you as soon as possible.